What you'll do

• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
• Consult customers on solutions generating value for their use cases and Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool
• Work with application equipment to provide solutions to enhance customer adhesive related processes
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Promote internally SBU innovations and best learnings cross accounts
• Report quality issues / customer claims to relevant parts of the organization
• Drive customer experience by optimizing automated customer interactions
• Supervise the laboratory work for samples coming from customers and report technical results to customers
• Responsible for products application / technical training and coaching of field sales forces and customers
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of field team