Warranty Auditor - North East and Central Italy

SEDE LAVORO
Nord Est e Centro Italia
CONTRATTO
Contratto a tempo determinato
AREA D'INSERIMENTO
Consulenza
SETTORE
Automobilistico - Equipaggiamento

MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities (see license N° G811S0011289) supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people.

As Sr professionals in Human Resources we leverage our professional network as well as MSX International global network and organization to execute Recruiting and Selection, Orientation & Assessment Centre, Development plan designing activities.

We are proud of our experience and automotive best practices, the state-of-the-art technology and the in-depth information that will help you to boost your company's efficiency and profits.

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

To learn more about MSXI, please visit www.msxi.com

 We are currently looking for a:

“Warranty Auditor - North East and Central Italy”

Purpose of the role

Provide tighter warranty claim controls with a comprehensive on-site review of dealer workshops and administrative processes to identify and remedy inefficiencies of warranty processes. 

Duties and Responsibilities

  • Assist in the selection of dealers to participate in the program;
  • Analysis of dealer historical warranty cost performance;
  • Manual review of pre-selected paid claims and associated dealer documentation to validate that correct administrative procedures have been followed and that the selected claims were appropriate in all respects;
  • Review of all dealer service department processes, technician, service advisor and warranty administrator training;
  • Advise dealer on best practices with respect to warranty processes and compliance with the Warranty manual;
  • Assist Implementation of new / revised processes as may be required at dealerships;
  • Prepare detailed review reports identifying potential audit risk, inappropriate and/or inaccurate claims, areas of process inefficiencies training requirements;
  • Prepare specific action plans;
  • Present to the dealer senior management including Dealer Principals and negotiate charge back at closing meeting while still on site;
  • Reviews will be conducted at dealer premises and will take on average one weeks to complete;
  • Identify potential audit risk, inappropriate and/or inaccurate claims, areas of process inefficiencies training requirements etc;
  • Share any best practice with the Team;
  • Propose new process improvement solution.

 Competencies Knowledge and Skills required:

  • Degree Certificate (Mechanical Engineering would be preferred);
  • At least 2 year experience in Warranty / Technical support;
  • Knowledge of Dealer/Workshops processes;
  • Organized and determined persistent person; Analytical skills;
  • Interpersonal, communication and listening skills;
  • Own work Planning & organizing;
  • Mobility / flexibility.

Location

North East and Central Italy.

Rif. WA_AUDITOR

If you are interested in this opportunity, please send your CV and cover letter to:

info@msxi-rs.com  Rif. WA_AUDITOR