Warranty Assessor

SEDE LAVORO
None (TO)
CONTRATTO
Non specificato
AREA D'INSERIMENTO
Non specificato
SETTORE
Automobilistico - Equipaggiamento


Purpose of the role
Works from the back-office platform ensuring quantitative and qualitative work on Assessing/Pre-Authority activity. Working in cooperation with the Technical and Processes Expert, highlights any technical/process discrepancy proposing specific recovery actions.

Duties and Responsibilities
Communicate with II level Assessor and Team Leader about cases in analysis;
> Manage day by day warranty claims and/or pre-approval according with daily workload;
> Minimum 70 claims or 35 tickets managed on daily basis with 0,5% margin of error;
> Verify warranty policies and procedures application;
> Check claims integrity;
> Check claims correctness according with FCA systems;
> Address claims control according with Dealer behavior and deficiency;
> Self-assessment on managed cases on weekly basis;
> Provide to II level Assessor and Team Leader feedbacks about Dealer behaviors and deficiencies;
> Communicate with Customer about cases in analysis

Competencies Knowledge and Skills required
Engineer bachelor’s degree (Technical university)
Delivery accuracy;
> Knowledge of warranty terms and rules;
> Knowledge of workshops’ processes;
> Knowledge of diagnosis operations (both mechanical and electronic);
> Knowledge of operations’ cycles;
> Knowledge of technical support material (tech manuals, Service News, Campaigns);
> Ability to inter-relate with customers  and colleagues;
> Excellent verbal and written communications;
> Excellent ability to work with cross functional teams;
> Initiative and independence;
> Aptitude for problem solving;
> Ability to process and deficiency mapping;
> Ability to work under pressure;
> Teamwork capability;
> Fluent use of PC (Word, Excel, Power Point);
> Experience of min 1 year in Warranty Project or Experience of min 1 year in Workshop activities or Experience of min 1 year in Technical Automotive activities;
> German language native;
> Fluent in English language (verbal and written)

Location
None (Turin)

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